pk oke Responsible
Gaming Commitment

pk oke strictly prohibits access to anyone under the age of 18. This is a non-negotiable requirement with no exceptions. We employ multiple layers of age verification to enforce this policy, and we take any attempt to circumvent these controls extremely seriously.

At Registration: All new accounts are required to provide a date of birth during sign-up. Any date of birth indicating the user is under 18 years of age will result in immediate registration rejection. Date-of-birth data is cross-checked against the identity documents submitted during KYC verification.

Identity Document Verification (KYC): Before processing any withdrawal, pk oke requires players to submit a copy of a valid government-issued identity document — such as a Bangladesh National Identity Card (NID), passport, or birth certificate — confirming they are 18 or older. Accounts that fail KYC, provide falsified documents, or cannot produce age-confirming documentation will be suspended and any deposits refunded less any amounts wagered.

If You Suspect Underage Play: If you are a parent or guardian and believe a minor has accessed pk oke using your device or credentials, contact our support team immediately at [email protected]. We will investigate the matter promptly, suspend the account if the concern is validated, and guide you through the appropriate steps. We also recommend using parental control software on shared devices to prevent unauthorised access to gambling platforms.

A time-out is a short-term break from gambling. It is the right tool when you feel you need a pause — perhaps after a significant loss, during a stressful period in your personal life, or simply because you want to reset your relationship with the platform without committing to a full self-exclusion.

pk oke offers time-out periods of 24 hours, 48 hours, 7 days, and 30 days. During a time-out, your account is suspended for gameplay and deposits. You cannot place bets, access the live casino, or make any new deposits until the time-out period expires. Withdrawals of existing balances remain available during a time-out.

Activating a Time-Out: Go to Account Settings → Responsible Gaming → Time-Out in your pk oke dashboard. Select your preferred duration and confirm. The time-out activates immediately and cannot be cancelled early — this is by design, to ensure the break is genuine and not circumvented by an impulsive decision to resume play.

Session Time Limits: In addition to account-level time-outs, pk oke allows you to set a maximum single-session duration. Once your active gaming session reaches the limit you have set, you will receive a prominent on-screen notification. You can choose to end the session or dismiss the notification and continue — the choice is yours, but the reminder ensures you are making a conscious decision rather than losing track of time.

Reality Checks: pk oke also provides optional reality check notifications — periodic pop-ups during gameplay that display your net position for the current session (total wagered, total won, net win/loss) and ask whether you wish to continue. Reality checks can be set to appear every 15, 30, or 60 minutes. This feature is particularly useful for live casino and slots sessions where time can pass quickly.

Problem gambling does not always look the way people expect. It rarely begins dramatically — more often it creeps in gradually, as entertainment spending edges beyond comfortable boundaries and gambling begins to take on emotional significance beyond its original recreational purpose. Recognising the early warning signs is the most powerful form of prevention.

The following behaviours are commonly associated with problem gambling. They are not a diagnosis — experiencing one or two of these occasionally does not necessarily indicate a serious problem. However, if several of these descriptions feel familiar, it is worth pausing to reflect honestly on your relationship with gambling and consider reaching out for support.

Asking for help is one of the most courageous things a person can do. If you feel that gambling is negatively affecting your life — or the life of someone close to you — there are real, practical forms of support available. You do not need to wait until things reach a crisis point. The earlier you reach out, the easier recovery becomes.

pk oke Direct Support: Our responsible gaming support team is available 24 hours a day, 7 days a week, including during Eid, Durga Puja, national holidays, and all Bangladesh Standard Time (BST, UTC+6) hours. You can reach us through the live chat feature inside your account dashboard or by writing to our support email. When contacting us about a gambling concern, there is no need to feel embarrassed — our team is trained to respond with empathy and without judgement.

Talking to Someone You Trust: Sometimes the most important first step is simply telling a friend, family member, or colleague that you are struggling. In Bangladeshi culture, conversations about gambling problems can feel difficult due to social stigma — but those closest to you are often your strongest support network. If you are in Dhaka, Chittagong, Sylhet, Khulna, or anywhere across Bangladesh, local mental health and counselling resources are increasingly available and confidential.

Financial Advice: If gambling has created financial difficulties, speaking with a financial counsellor or your bank — whether Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, or another institution — about restructuring debts or setting spending controls on your account can provide immediate practical relief while you address the underlying issue.

For Families and Friends: If someone you care about is showing signs of problem gambling, you do not have to manage the situation alone. Contact pk oke support directly if you believe a family member is using an account without your knowledge, or if you need guidance on how to approach a conversation with someone who may be struggling. We will do everything within our power to assist.